American Residential Services (ARS), a Memphis, Tenn. based, privately-held national provider of air conditioning, heating and plumbing services, has ten service centers that have earned the home service industry’s coveted Angie’s List Super Service Award, reflecting an exemplary year of customer service to members of the local services marketplace and consumer review site in 2016. ARS congratulates the following branches for their awards:
- Columbus Worthington Air, Columbus, OH (17th year in a row), Heating/AC, Water Heaters
- Conway Services, Memphis TN (7th year in a row), Plumbing, Water Heaters
- Allgood Plumbing , Electric, Heating, Cooling, Snellville, GA (6th year in a row), Heating/AC, Plumbing, Appliance Repair, Drain Pipe Installation, Excavating, Water Heaters
- ARS Boston, West Bridgewater, MA (4th year in a row), Heating/AC, Plumbing
- ARS Pittsburgh, Glenshaw, PA (3rd year in a row), Heating/AC
- ARS/Rescue Rooter Lafayette, Lafayette, IN (3rd year in a row), Heating/AC
- Andy’s Statewide, Detroit, MI (2nd year in a row), Heating/AC
- Unique Services Fort Myers, Fort Myers, FL (3rd year to receive), Heating/AC
- ARS/Rescue Rooter Manassas, Manassas, VA (2nd year to receive), Heating/AC
- Atlas Trillo, San Jose, CA (2nd year to receive), Heating/AC
This achievement is particularly significant as Angie’s List experienced unprecedented member growth in 2016. More than 1.6 million consumers, many of whom were eager to quickly hire highly qualified service pros, joined Angie’s List after the company added a new, free membership tier. “Companies that can meet higher demands without missing a beat in their exemplary performance standards truly do stand apart from their peers,” said Angie’s List Founder Angie Hicks. “Only a fraction of companies in their region were able to do it.”
Angie’s List Super Service Award 2016 winners have met strict eligibility requirements, which include an “A” rating in overall grade, recent grade, and review period grade. The SSA winners must also be in good standing with Angie’s List, pass a background check and abide by Angie’s List operational guidelines.
“As a part of our mission, ARS is committed to delivering an unparalleled customer experience,” says Chris Mellon, SVP and Chief Marketing Officer of ARS. “We are proud of our branches that have achieved this recognition from their customers.”
Service company ratings are updated daily on Angie’s List as new, verified consumer reviews are submitted. Companies are graded on an A through F scale in areas ranging from price to professionalism to punctuality.
For more than 21 years, Angie’s List restricted access to its verified reviews to consumers who paid membership fees. When the company removed that barrier, some companies worried that the new, non-paying members would not be as engaged as members of the past. Experience has shown, however, that these newly added members are just as engaged – across all age groups – as prior members. Also, because the company continues to adhere to its review verification process, there has been no degradation of review quality.
“The biggest change at Angie’s List is that we are connecting even more consumers to high quality service professionals,” Hicks said. “And that’s good for everyone.”
ABOUT AMERICAN RESIDENTIAL SERVICES: Based in Memphis, Tenn., privately-owned ARS operates a network of more than 70 locally-managed service centers in 22 states, with approximately 6,000 employees. The ARS network features industry-leading brands including, A.J. Perri, Aksarben ARS, Allgood, Andy’s Statewide, ARS, Aspen Air Conditioning, Atlas Trillo, Beutler, Blue Dot, Brothers, Columbus Worthington Air, Conway Services, Efficient Attic Systems (EAS), Florida Home Air Conditioning, Green Star Home Services, McCarthy Services, Rescue Rooter/ Proserv, Rescue Rooter, RighTime Home Services, RS Andrews, The Irish Plumber, Unique Services, "Will" Fix It, and Yes! Air Conditioning and Plumbing. United by Exceptional Service®, the ARS / Rescue Rooter Network serves both residential and light commercial customers by providing heating, cooling, indoor air quality, plumbing, drain cleaning, sewer line, radiant barrier, insulation and ventilation services. Each location has a knowledgeable team of trained specialists, who have undergone rigorous drug testing and criminal background checks. Providing exceptional service and ensuring the highest standards of quality, ARS has the experience to do any job right – the first time, with all work fully guaranteed.
ABOUT ANGIE’S LIST: Angie's List helps facilitate happy transactions between more than 4.5 million consumers nationwide and its collection of highly rated service providers in more than 720 categories of service, ranging from home improvement to health care. Built on a foundation of more than 10 million verified reviews of local service, Angie's List connects consumers directly to its online marketplace of services from member-reviewed providers, and offers unique tools and support designed to improve the local service experience for both consumers and service professionals.
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