At ARS/Rescue Rooter, Labor Day is our favorite holiday because it gives us another reason to celebrate the dedicated and talented professionals who make up our team. Our skilled plumbing and HVAC technicians brave rough conditions at all hours to keep our homes safe and comfortable, and they deserve our thanks.
Nobody says “Thank You” better than our customers — who experience the kindness, expertise and commitment of our employees in person. Keep reading to learn more about our awesome team, in the words of our customers.
Today was the day I had a replacement of my furnace and AC unit. I received a pre-arrival call and he provided an estimated time of arrival. Gerardo T. and another technician arrived promptly, on time this morning. Mr. Thomas walked me through the services ARS would perform. He and the other gentleman were very professional, courteous and knowledgeable. I asked a few questions throughout the process and they welcomed the questions. My home was cleaned and returned to its original state, minus the old unit. Once completed, Mr. Thomas walked me back through all areas, explained how to maintain each unit, provided the manuals and provided me warranty information. I am pleased with the service and I appreciate the thoroughness provided by Mr. Thomas and the other gentleman, through the entire process. Thank you for sending very professional, hardworking employees. Awesome Job!
Our goal at ARS/Rescue Rooter is to exceed customer expectations with every interaction. And our employees rise to the occasion every day with their polite and professional service. From arriving on time to communicating with the customer to cleaning up the work site — our employees go above and beyond! Thank you, Gerardo!
I never respond to reviews, but my service was SO great that I am writing one for my technician. Zach B., who is outstanding. My house was 86 degrees when he arrived with a smile on his face. He diagnosed and repaired my bad connector and blown fuse in 30 minutes. I have cold air!! Thank you Zach B. I am telling everyone I know to use Zach at ARS!!
-Buzzbox Reviewer from Raleigh, North Carolina
Sometimes, it’s the little things that make a big difference! And across the country, our technicians are recognized for the small little details that made a customer’s day — like simply arriving with a smile. Thank you, Zach!
We have an older house and I waited a tad too long to do the kitchen line clean out maintenance~ Oops! So during the drain cycle, our washer standpipe backed up and began over flowing like Mount Vesuvius! I called ARS immediately and Mr. Joel was here within the hour. He first checked out my washer connection to make sure there wasn't any problems on that end. Then he cleaned out the kitchen line and I was back to doing the laundry! (Oh, Yay!) Mr. Joel was very thorough and professional. I really appreciated the care in the work he did and his friendly attitude. I always recommend ARS to my friends and clients! Excellent company!
-Facebook Reviewer from San Diego, California
At ARS/Rescue Rooter, dealing with the unexpected is a huge part of the job. And our technicians are ready to attack any problem with a can-do attitude. When our customers are happy, we’re happy. Thank you, Joel!
Thomas H. with ARS/Rescue Rooter Austin did an outstanding job for me when my hot waterline inside the master bath wall busted. He worked without stopping till the very involved job was completed late the same evening. He was professional, very polite and extremely knowledgeable. ARS helped me in a very stressful situation and Thomas' work is exceptional! I can't recommend Thomas and ARS enough. Thank you, Thank you.
-Better Business Bureau Reviewer from Austin, Texas
To ARS/Rescue Rooter technicians, doing the job means doing the job right. And they work hard, day in and day out, putting in the extra time and effort to solve problems for our customers. And no matter how tough the job is, we make sure to communicate with our customers every step of the way. Thank you, Thomas!
When your home's HVAC and plumbing systems need special attention — you can rely on ARS/Rescue Rooter technicians for prompt and pleasant service. We are so proud of the amazing work they do! You can help celebrate our employees by thanking your technician in person and online!
Visit www.ARS.com for more information about the range of services our employees provide.
